Hello
My parents have a problem with "MS Removal tool" virus or spyware. I know how to fix it but the issue I am running into is their PC will download AVG and Malwarebytes but when I try to get him to install it and he clicks on "run" nothing happens.
We've tried this with AVG,Malwarebytes, and Log Me In and all 3 will not install :S Is the "MS Removal tool" preventing my father and I from installing these programs or is there an issue with Windows 7 that I am not aware of.
They just got this PC back from Future Shop and the HDD was replaced and it came with Norton Anti virus which is junk to start with.
My parents are not computer literate at all and I don't want Future Shop or any others to take advantage of them. Please shoot any ideas as to why I am not able to install these programs
Thanks in advance