shadoww
02-09-2007, 12:18 PM
I am looking for a new place to tan out East after the crappy service I recieved from my regular place.
For the last 4 winters I have been going twice a week to tan at the same place. I go from September to April every winter, it is how I relax after a hard day.
Every Christmas one of my clients buys me a tanning package from there I go to tan to. She buys me 10 Turbo Plus Tans(they also have turbo)
2 Weeks ago I went in and asked how many tans I had left on the pkg I had purchased myself, the fella told me 4 so I asked him to add the gift cert on to it, he was busy so said he would while I went in to tan. He never said another word to me about it so I assumed everything was ok. I go every Tuesday and Wednesday night so have been in there 4 times since.
Anyways last night I go in as usual and am standing there nude waiting to get in the bed when she came knocking on the door. She told me I didnt have any tans left I said well gee I cashed in a gc 2 weeks ago for 10 tans that cant be right, so then she comes back and says oh they are for turbo tans so you will have to pay an extra few dollars for it. I thougth it was weird as I was sure it said turbo plus on the gc.
So after my tan I went out to pay the difference and looked at the gc it said on it Turbo Plus I told them I didnt understand it says Turbo Plus.Apparently they rang in the reg turbo instead so the person that bought it for me didnt pay enough even though they wrote the right ones on the cert. I said well thats not right you should honor that its employee error. So she went to get the manager/ owner who I always thought was a nice guy. Guess what! He's not he is a jerk and obviously has no customer service skills!!
He came over and said the same as she did even though it says turbo plus on the gc she only was charged for reg so someone has to pay, I said well its employee error I shouldnt have to pay for it! He says you want me to get an employee to pay?? I said well no I expect you to absorb it, he said no!! I told him I cant believe after all the money I Spent there in 4 years they were going to make me pay for his staffs error!! I was so mad I threw the money on the counter and left!!
My husband called when I got home I was just fuming!!! There was no talking to the guy my hubby said look if you went to the gas station and asked for 20.00 in gas and the guy gives you 25.00 your not paying are you he says well no but thats different.
Anyways long story short he told him I will not be back even to finish that pkg, I told him to give it to a staff member there instead. Hubby told him he knows he probably doesnt care if I dont go back as I am only a drop in the bucket but thats really a bad way to treat customers!! But obviously I am not a drop if he cant handle losing 6 bucks!!
It blows me away that this guy didnt feel my business was worth 6.00 after 4 years. What an idiot!!
I told the client that bought it for me what happened this morning and she cant believe it!! She had asked the staff which pkg I use and that is what she thought she paid for its not her fault and of course they should honor it she is really upset too!! She said "ahhh doesn't he know the customer is always right??"
SOOOOO I need to find another place to tan, anyone have any suggestions other than the place on Rothesay Ave?????
For the last 4 winters I have been going twice a week to tan at the same place. I go from September to April every winter, it is how I relax after a hard day.
Every Christmas one of my clients buys me a tanning package from there I go to tan to. She buys me 10 Turbo Plus Tans(they also have turbo)
2 Weeks ago I went in and asked how many tans I had left on the pkg I had purchased myself, the fella told me 4 so I asked him to add the gift cert on to it, he was busy so said he would while I went in to tan. He never said another word to me about it so I assumed everything was ok. I go every Tuesday and Wednesday night so have been in there 4 times since.
Anyways last night I go in as usual and am standing there nude waiting to get in the bed when she came knocking on the door. She told me I didnt have any tans left I said well gee I cashed in a gc 2 weeks ago for 10 tans that cant be right, so then she comes back and says oh they are for turbo tans so you will have to pay an extra few dollars for it. I thougth it was weird as I was sure it said turbo plus on the gc.
So after my tan I went out to pay the difference and looked at the gc it said on it Turbo Plus I told them I didnt understand it says Turbo Plus.Apparently they rang in the reg turbo instead so the person that bought it for me didnt pay enough even though they wrote the right ones on the cert. I said well thats not right you should honor that its employee error. So she went to get the manager/ owner who I always thought was a nice guy. Guess what! He's not he is a jerk and obviously has no customer service skills!!
He came over and said the same as she did even though it says turbo plus on the gc she only was charged for reg so someone has to pay, I said well its employee error I shouldnt have to pay for it! He says you want me to get an employee to pay?? I said well no I expect you to absorb it, he said no!! I told him I cant believe after all the money I Spent there in 4 years they were going to make me pay for his staffs error!! I was so mad I threw the money on the counter and left!!
My husband called when I got home I was just fuming!!! There was no talking to the guy my hubby said look if you went to the gas station and asked for 20.00 in gas and the guy gives you 25.00 your not paying are you he says well no but thats different.
Anyways long story short he told him I will not be back even to finish that pkg, I told him to give it to a staff member there instead. Hubby told him he knows he probably doesnt care if I dont go back as I am only a drop in the bucket but thats really a bad way to treat customers!! But obviously I am not a drop if he cant handle losing 6 bucks!!
It blows me away that this guy didnt feel my business was worth 6.00 after 4 years. What an idiot!!
I told the client that bought it for me what happened this morning and she cant believe it!! She had asked the staff which pkg I use and that is what she thought she paid for its not her fault and of course they should honor it she is really upset too!! She said "ahhh doesn't he know the customer is always right??"
SOOOOO I need to find another place to tan, anyone have any suggestions other than the place on Rothesay Ave?????