how to rma a mobo to asus

[mattpage84]

i bought a mobo from a private seller a few months ago, found out my cpu's were all junk, finally got a good working cpu, and ram, plugged in mobo and my intel intel 848p chipset chip lit up on me, now i have a big scorch mark running through the length of it an no board. now here comes the tricky part, i have no receipt and this board has already been rma'd once, i still have the sn # an rma #. so from here anyone know where i should go, or how to rma asus? any help would be appreciated, thanks guys

[petty22]

I would call the Asus help desk and see what the RMA process is. I beleive you would need the proof of purchase though. You never know they may be able to look it up with the old RMA or Serial though. I beleive Munroe Electronics is an Asus Dealer as well so you could also contact them and they would probably be able to tell you the process that you would need to go through.

[kaj27]

All ASUS motherboard purchased after November 1st, 1999 will carry 3 year limited warranty services. One year limited warranty is given to purchase made prior to this date.

Note: Warranty void for user removing serial number sticker on the motherboard .

This warranty information does not apply to OEM products.



Where to Repair ?

Please contact your reseller


Non-Repair Grounds

1.More than three circuits shorted
2.Board Burnt
3.Component Bent
4.Board Deformed
5.Pin breakage by customer
6.More than three circuits scratched
7.Cracked Pieces
8.Motherboard Oxidation


Sounds like you fall into number 2. I think you are stuck with a burnt board.

[mattpage84]

well its not the actual board its self thats burnt its just a chip on it that when all fried on me, is munroe electronics here in the city?

[jayson]

yes on marsh st

[mattpage84]

it turns out its my south bridge controller that went up, plugged it in an it turned some nice funky colors with lots of smoke, i called munroe and their pc guys is sick, i called cyber solutions an they basically said to send it back, cause its toast, does everyone agree with that?

[mattpage84]

does anyone know whic direction i need to take to rma? there website is kinda screwy an all over the place, any help is appreciated guys

[mattpage84]

anyone?

[kaj27]

From what I can tell you have to find a Authorized Warranty Service Dealer and they do the work under warranty.

If not, Try contacting Asus directly.

[chaisson9088]

good luck, i have a board , its still under warrenty for 2 and a half years yet, they will not accept it from me got to be a dealer now, and must have all the paperwork with it, they are making it immpossible to rma anything now , but if u want i still have all the number for thier service. oh and the rma division is in califorina nothing available in canada, my cousin sent one back one time and thats where he had to send it, and wouldent u know it they sent him a dead board

[mattpage84]

so i just spoke with munroe electronics, an thats pretty much what they said, they actually dont even deal with them anymore, they just send em back to there supplier and get them replaced, so if anyone has any other idea's or info, an chaisson i would like those numbers if you still have them please. i need to get this board working as my other 478 board is now dead, an im unemployed so i cant buy any more stuff

[paak]

Picture this:

You're on a nice calm water...in a canoe...ewww, whats that smell? Brown water? ewwww....OH LOOK...behind you...you dropped your paddle...

Catch the drift? haha


Seriously though...UNLESS you find a reseller to RMA it for you, then you are out of luck....

[mattpage84]

new question now, does anyone know a re-seller who can rma a board back cheap or free?

[chaisson9088]

the toll free number is 1-866-732-7108 or (1-866-678-3688 but this was the canadian branch), dont know if it's even open now, but the RMA office number in califorina is 510-739-3777
good luck

[chaisson9088]

and just about ever computer dealer carries or has something to do, or did with asus, go ask for ian or niel at beats and bites u might get luckey???